Age Verification

AGE VERIFICATION REQUIRED FOR VAPE DISPOSABLES

Due to strict FDA regulation, we have partnered up with Agechecker.com a world-class provider of online/real-time Identity Verification and Knowledge Based Authentication Solutions to ensure all customers meet the legal smoking age of the state in which they reside.

VAPE SHIPPING POLICY:

Shipping Times: Delivery times for vape products can differ depending on the state and how far you are from our fulfillment center.

Age Verification: A person aged 21 or older must be available to present identification and sign for the delivery of vape products.

IMPORTANT 

    • Age Verification: The delivery timeline provided requires an adult aged 21 or older to be available to verify their identity with an ID and sign for the package upon delivery.
    • Delivery Instructions: Ensure you include any necessary details like updated phone numbers, gate access codes, apartment or unit numbers, and mobile contacts in your delivery instructions for a smooth delivery process.
PACT Act Amendment Impact:
  • Effective Date: Starting from March 27, 2021, due to the amendment to the PACT Act, all vape shipments now require an adult signature for delivery.
  • Signature Requirement: An adult, aged 21 or older, must be present to sign for the package and present a valid government-issued ID.
  • Delivery Advice: Consider having your order shipped to your workplace or any location where an adult is regularly available to receive the package.

Orders placed generally arrive within this time frame, but we will not be held responsible for shipping carrier delays.

WE DO NOT SHIP VAPE, THC OR KRATOM PRODUCTS TO P.O.BOX OR APO/FPO ADRESSES ETC SINCE THESE ARE A USPS ONLY SERVICES.

  • No Military Bases
  • No PO Boxes
  • No International Shipping

Addresses: We kindly ask all customers to double-check their addresses before finalizing their orders. Our shipping software processes and creates labels based on the exact information submitted by our customers. If you realize an error after placing an order, contact us promptly, and we will make every effort to fix it.

To avoid misdelivery and return of packages, we strongly recommend that customers provide addresses where they regularly receive mail.

FAQ'S

What is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

How do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

What am I covered for?

Guide Package Protection covers lost, damaged, stolen packages.

How much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

How long before my delivery is classified as lost?

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

What if my parcel is stolen / if it says delivered but I haven’t received it?

File a claim as normal here and Guide will go ahead and process your claim.

How do I get a refund for Guide Package Protection?

If your order is in transit, we are unable to refund Guide Package protection.

How do I file a claim with Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head HERE to File a Claim

How long do I have to file a claim?

30 – 45 days depending on the claim type. This is from the date you placed your order.