Shipping Restrictions

Product Restrictions: Due to local laws or carrier restrictions, some products may not be able to ship to your State, city or county. The following products cannot be shipped to the listed regions:

Vape

VAPE DISPOSABLES SHIPPING RESTRICTIONS: We are unable to ship products that fall into this category to the the following States: Arkansas, South Dakota, Utah, Maine, Louisiana, New York, Vermont, Oregon, Georgia, Hawaii, Ohio, Nebraska.

FLAVOR BANS BY STATES: California, Massachusetts, Maine, New Jersey, Rhode Island, District Of Columbia.

MAJOR CITIES W/ FLAVOR BANS INCLUDE: Chicago, IL; Los Angeles, San Diego, Sacramento, Oakland and San Jose, CA; and Boulder, CO. Hundreds of smaller cities and counties—mostly in California—have flavor bans, as do some larger cities whose bans have since been superseded by state bans (like New York City and Newark, NJ)

Legal THC

DELTA-8 SHIPPING RESTRICTIONS: Delta-8 products are not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Michigan, Mississippi, Montana, Nevada, New Hampshire, New York, North, Dakota, Oregon, Rhode Island, South Carolina, Utah, Vermont, Virginia, Washington, West Virginia.

DELTA-9 SHIPPING RESTRICTIONS: Delta-9 products are not available for shipment to the following states: Idaho, New Hampshire, South Dakota.

THC-A* SHIPPING RESTRICTIONS: THC-A products are not available for shipment to the following states: Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Minnesota, Oregon, Rhode Island, Utah, Vermont.

*This includes any product with Total THC (THCA x .877 + D9THC) greater than 0.3% while still maintaining the federally legal limit of 0.3% D9THC.

Kratom

Kratom products are not available for shipment to the following states:

Amanita Muscaria: Louisiana.

Kratom: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville (Illinois), Columbus (Mississippi), Union (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana).

PACT Act Amendment Impact:

Effective Date: Starting from March 27, 2021, due to the amendment to the PACT Act, all vape shipments now require an adult signature for delivery.
Signature Requirement: An adult, aged 21 or older, must be present to sign for the package and present a valid government-issued ID.
Delivery Advice: Consider having your order shipped to your workplace or any location where an adult is regularly available to receive the package.

FAQ'S

What is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

How do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

What am I covered for?

Guide Package Protection covers lost, damaged, stolen packages.

How much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

How long before my delivery is classified as lost?

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

What if my parcel is stolen / if it says delivered but I haven’t received it?

File a claim as normal here and Guide will go ahead and process your claim.

How do I get a refund for Guide Package Protection?

If your order is in transit, we are unable to refund Guide Package protection.

How do I file a claim with Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head HERE to File a Claim

How long do I have to file a claim?

30 – 45 days depending on the claim type. This is from the date you placed your order.