Returns / Exchanges

Refund policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.

Personalized items are not able to be returned, unless a mistake was made on our part.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fmminimart24@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fmminimart24@gmail.com and send your item to:

FM Mini Mart Corp.

1131 N. Federal HWY.

Fort Lauderdale, FL 33304

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

1131 N. Federal HWY. Fort Lauderdale, FL 33304

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FAQ'S

What is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

How do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

What am I covered for?

Guide Package Protection covers lost, damaged, stolen packages.

How much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

How long before my delivery is classified as lost?

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

What if my parcel is stolen / if it says delivered but I haven’t received it?

File a claim as normal here and Guide will go ahead and process your claim.

How do I get a refund for Guide Package Protection?

If your order is in transit, we are unable to refund Guide Package protection.

How do I file a claim with Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head HERE to File a Claim

How long do I have to file a claim?

30 – 45 days depending on the claim type. This is from the date you placed your order.