Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We offer a 30 day refund or replacement for most of our products, with the EXCEPTION of specific items. (please scroll up to view non returnable products list).

To start a return, please email us at smokeroutletstore@gmail.com. 

‼️Exceptions / non-returnable items

Certain types of items cannot be returned such as: perishable goods (such as Edibles and Food products), consumables (such as Nicotine/Hemp disposables, gummies, pre-rolls, flower and Kratom), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, sale items or gift cards are not returnable or refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Policy         

                                   Every Customer needs to provide:

1. Proof of purchase (order number from smokeroutletstore.com)
2. Video/Images describing the issue you are having if applicable.
3. All Customers must reach out to us within the 30 days of purchasing date. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Personalized items are not able to be returned, unless a mistake was made on our part. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at smokeroutletstore@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at smokeroutletstore@gmail.com and send your item to:

1131 N. Federal HWY.

Fort Lauderdale, FL 33304

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

1131 N. Federal HWY. Fort Lauderdale, FL 33304

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.