PACT ACT
WHAT IS THE PACT ACT?
An amendment to the Prevent All Cigarette Trafficking (“PACT”) Act was signed into law in December 2020 to include vape and smoke products. This amendment regulates the sale of vaping products both online and in bricks & mortar vape shops.
IS THERE A BAN ON ONLINE VAPING PRODUCTS?
No. While the PACT Act introduces new regulations, it does not ban the online sale of vape or smoking products.
WILL I HAVE TO SIGN FOR MY PACKAGE? HOW DOES IT WORK?
Yes. One of the main PACT Act criteria is every order must have any adult 21+ sign and receive the package at delivery. Any adult with an ID can receive the package, it does not have to be the purchaser.** It may be more convenient to send your future orders to your workplace to ensure delivery! **
WHAT HAPPENS IF NO ONE IS HOME WHEN MY PACKAGE ARRIVES?
As of now, when an order is unable to garner an adult signature at delivery after multiple attempts, the package will returned to us.
CAN I STILL PURCHASE FROM smokeroutletstore.com?
Yes! Despite what you may have heard, online vape sales are not banned, just becoming more regulated. We'll continue our commitment to having the best products at the best price available!
FAQ'S
What is Guide Package Protection?
Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.
How do I buy Guide Package Protection?
Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.
What am I covered for?
Guide Package Protection covers lost, damaged, stolen packages.
How much does Package Protection cost?
The cost of Guide Package Protection depends on the total value of your order.
How long before my delivery is classified as lost?
If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.
What if my parcel is stolen / if it says delivered but I haven’t received it?
File a claim as normal here and Guide will go ahead and process your claim.
How do I get a refund for Guide Package Protection?
If your order is in transit, we are unable to refund Guide Package protection.
How do I file a claim with Guide Package Protection?
If you’ve purchased package protection and need to make a claim, head HERE to File a Claim
How long do I have to file a claim?
30 – 45 days depending on the claim type. This is from the date you placed your order.